Refund policy

This Digital Sales Return & Refund Policy explains the conditions under which customers may return items purchased through our digital platforms and retail outlets, as well as how refunds are processed. Please read carefully before making a purchase.

1. Return Accepted

Personal Fragrances & Home Fragrances

  • Returnable within 2 weeks of purchase.
  • Opened scented candles and diffusers cannot be returned.

Accessories & Similar Items

  • Returnable within 1 month only for mechanical issues.
  • Wearables cannot be returned once opened due to hygiene reasons.

All Other Goods

  • Returnable within 2 weeks of purchase.

Seasonal Items

  • Can only be returned up to 1 week before the event date.
  • After this period, returns are not accepted.
    (Includes Christmas, Valentine’s Day, Eid, Ramadan, Father’s Day, Mother’s Day, etc.)

Flowers

  • Flowers received in good condition cannot be returned.

Customised / Personalised Items

  • Cannot be returned under any circumstances.

Greeting Cards & Social Stationery

  • Cannot be returned once written on.

Promotional Items

  • All items purchased on promotion are final sale and cannot be returned.

2. Returns Not Accepted

  • Foods, confectioneries, beverages, and other perishable items.
  • Personal clothing items such as briefs, socks, singlets, scarves, and similar wearables.
  • Balloons once inflated.
  • Plush items.
  • Gift Cards

3. General Return Conditions

To qualify for a return:

  • Items must be in their original packaging and original condition.
  • Items with tags (e.g., watches) must have tags intact.
  • Proof of purchase (receipt or invoice) is required.
  • The return request must be initiated within the specified return window.
  • For items that are damaged, dented, scratched, or self-fixed but still classified as “returnable,” both parties must agree on the condition, and a full refund will not be issued.

4. Return Process

  • Contact our Customer Service team at +2348166802658 or visit any of our retail outlets to initiate a return.
  • Provide your proof of purchase and details of the item(s) you wish to return.
  • Await confirmation and instructions on how to proceed.
  • Return the item(s) to our store within the applicable return period.

5. Refund Process

  • Refunds will be issued to the original method of payment.
  • Shipping and handling charges are non-refundable.
  • Refunds will be processed within 4 days after the returned item(s) have been received and inspected.